Technical Support Engineers

Full Time EVIZI LLC in Networking and Telecommunications
  • Danang Software Park – 6th Floor 02 Quang Trung Street, Hai Chau District . View on Map
  • Apply Before : 14 June 2021
  • Salary: Negotiable
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Job Description

Responsibilities:

We are looking for several engineers to provide world-class support to a US based software application company. We have openings for engineers with various levels of experience, so this is a great opportunity for growth.

Requirements:

Successful candidates will have excellent English communication skills (reading, writing and speaking), interested in working closely with customers located throughout the US, willing to work off-hours and have the following skills:

Technical Support Level 3 Engineer
– Good in English communication.
– Train, mentor and supervise other Engineers when being assigned.
– The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
– Advanced Unix System Administration preferably Linux based.
– Advanced knowledge of TCP/IP networking.
– Knowledgeable of HTTP Protocols and REST API.
– Knowledgeable monitoring systems such as Icinga (Nagios), Zabbix, and/or Sensu/graphite. / Understanding of network monitoring tools: Zabbix, Kibana, PRTG or an equivalent system.
– Knowledgeable of webserver Technology such as Apache, NginX, and/or Tomcat.
– Knowledgeable load balancers such as F5 and/or HAProxy.
– A Scripting/Programing Language such as Bash, Perl, Python, Ruby, and or Java. Prefer: Python
– Advanced ability to troubleshoot and trace logs.
– Understanding of Ticket Management tools: Zendesk, Freskdesk is a plus.
– Database: Oracle, SQL.
– Working based on Shifts Transfer.
– On call possibility.
– Can work onsite if required.
Technical Support Level 2 Engineer
– Very good in English communication
– Train, mentor and supervise other Engineers when being assigned
– Advanced knowledge of cloud services such as Microsoft Azure and Application Insight
– Knowledgeable of OOP, HTTP Protocols, web services and SOAP API
– Understanding and usage of incident management systems such as Zoho Desk as well as project management tools such as TargetProcess
– Strong knowledge of database technology such as SQL Server and MySQL
– Extensive experience in supporting application written in .NET framework, ASP.NET MVC, HTML5, JavaScript, Angular, C#, and VB6
– Knowledge and usage of tools such as GitHub, TeamCity and Octopus
– Advanced ability to troubleshoot and trace logs
– Strong sense of curiosity and ability to quickly & eagerly learn the inner working of applications are musts
– Can work onsite if required
Technical Support Level 1 Engineer
– Very good in English communication.
– The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
– Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must.
– Knowledge of cloud computing services such as Microsoft Azure.
– Understanding of incident management tools such as Zoho Desk.
– Knowledgeable of database technology including SQL Server and MySQL.
– Knowledgeable of OOP, web services and SOAP API.
– Knowledgeable of programing languages such as .NET, JavaScript, HTML5, Angular, C# and VB6 is a plus.
– Working based on Shifts Transfer.
– Can work onsite if required.
– Working time: night shift
Work Place: Da Nang.

 

Benefits:

– Opportunity to travel to client sites in the Silicon Valley and other interesting locations
– Competitive salary
– Annual salary review
– Laptop support policy
– 13-month salary
– Overtime salary
– Five working days per week
– Social insurance contribution according to high salary
– Excellent Benefits: holiday bonus, birthday gift, team building, health care examination, big annual year-end party every year, sport activities, …
– Dynamic and comfortable working environment.
Please send resume and cover letter to careers@evizi.com indicating which level of engineer you are applying and explaining why you’re a good match for this position.

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