Technical Operation Support Engineers

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Nơi làm việc:

Đà Nẵng 

Lĩnh vực chuyên môn:

Hardware, IT support and services

Lương:

Thương lượng Thương lượng
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Hình thức làm việc:

Toàn thời gian

ID công việc:

14259

Ngày hết hạn:

30/08/2019
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Mô tả công việc:

Job Description
We are looking for several engineers to provide world-class support to a US based software application company. We have openings for engineers with various levels of experience, so this is a great opportunity for growth.
Successful candidates will have excellent English communication skills (reading, writing and speaking), interested in working closely with customers located throughout the US, willing to work off-hours and have the following skills:

Yêu cầu công việc:

Job Requirements
Technical Support Level 3 Engineer 
  • Good in English communication.
  •  Train, mentor and supervise other Engineers when being assigned.
  • The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
  •  Advanced Unix System Administration preferably Linux based.
  • Advanced knowledge of TCP/IP networking.
  •  Knowledgeable of HTTP Protocols and REST API.
  • Knowledgeable monitoring systems such as Icinga (Nagios), Zabbix, and/or Sensu/graphite. / Understanding of network monitoring tools: Zabbix, Kibana, PRTG or an equivalent system.
  • Knowledgeable of webserver Technology such as Apache, NginX, and/or Tomcat.
  • Knowledgeable load balancers such as F5 and/or HAProxy.
  • A Scripting/Programing Language such as Bash, Perl, Python, Ruby, and or Java. Prefer: Python
  • Advanced ability to troubleshoot and trace logs.
  • Understanding of Ticket Management tools: Zendesk, Freskdesk is a plus.
  • Database: Oracle, SQL.
  •  Working based on Shifts Transfer.
  •  On call possibility.
  • Can work onsite if required.
Technical Support Level 2 Engineer:
  • Very good in English communication.
  • Train, mentor and supervise other Engineers when being assigned.
  • Advanced knowledge of cloud services such as Microsoft Azure and Application Insight.
  • Knowledgeable of OOP, HTTP Protocols, web services and SOAP API.
  • Understanding and usage of incident management systems such as Zoho Desk as well as project management tools such as TargetProcess.
  • Strong knowledge of database technology such as SQL Server and MySQL.
  • Extensive experience in supporting application written in .NET framework, ASP.NET MVC, HTML5, JavaScript, Angular, C#, and VB6.
  • Knowledge and usage of tools such as GitHub, TeamCity and Octopus.
  • Advanced ability to troubleshoot and trace logs.
  • Strong sense of curiosity and ability to quickly & eagerly learn the inner working of .applications are musts.
  • Can work onsite if required.
  • Working time: night shift.
Technical Support Level 1 Engineer:
  • Very good in English communication.
  • The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
  • Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must.
  • Knowledge of cloud computing services such as Microsoft Azure.
  • Understanding of incident management tools such as Zoho Desk.
  • Knowledgeable of database technology including SQL Server and MySQL.
  • Knowledgeable of OOP, web services and SOAP API.
  • Knowledgeable of programing languages such as .NET, JavaScript, HTML5, Angular, C# and VB6 is a plus.
  • Working based on Shifts Transfer.
  • Can work onsite if required.
  • Working time: night shift.
Work place: Da Nang

Quyền lợi:

BENEFITS AND INCENTIVES:
- Opportunity to travel to client sites in the Silicon Valley and other interesting locations 
- Competitive salary 
- Annual salary review 
- 13-month salary 
- Project bonus + overtime salary 
- Five working days per week
- Social insurance contribution according to high salary
- Excellent Benefits: holiday bonus, birthday gift, team building, health care examination, big annual year-end party every year, sport activities, ...
- Dynamic and comfortable working environment.
Other Information:
Please send resume and cover letter to careers@evizi.com indicating which level of engineer you are applying and explaining why you're a good match for this position.