Technical Operation Support Engineers


Nơi làm việc:

Đà Nẵng 

Lĩnh vực chuyên môn:

Hardware, IT support and services


Thương lượng Thương lượng

Hình thức làm việc:

Toàn thời gian

ID công việc:


Ngày hết hạn:


Mô tả công việc:

We are looking for several engineers to provide world-class support to a global mobile application company.  We have openings for engineers with various levels of experience, so this is a great opportunity for growth.
Successful candidates will have excellent English communication skills (reading, writing and speaking), interested in working closely with customers located throughout the world, willing to work off-hours and have the following skills: 

Yêu cầu công việc:

Technical Operation Support Level 2 Engineer:
- Very good in English communication.
- The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
- Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must.
- Knowledge on LAN, WAN, VPN and other network service connections requisites.
- Ability to work on command line interface in a UNIX or Linux environment.
- Understanding of network monitoring tools: Zabbix , PRTG or an equivalent system.
- Understanding of Ticket Management tools: Zendesk, Freskdeskis a plus.
- Database: basic knowledge in Oracle, SQL.
- Working based on Shifts Transfer.
- On call possibility.
- Can work onsite if required.
Technical Operation Support Level 1 Engineer:
- Good command of English skills (speaking, reading, listening and writing) is required.
- Having knowledge of Email, Chatting, phone communication.
- Having knowledge of Excel, Word.
- Working based on Shifts Transfer, night shift (2-3 night shift/week) and day shift.
- Having knowledge of Mobile application is a plus.

Quyền lợi:

- Opportunity to travel to client sites in the Silicon Valley and other interesting locations 
- Competitive salary 
- Annual salary review 
- 13-month salary 
- Project bonus + overtime salary 
- Five working days per week
- Social insurance contribution according to high salary
- Excellent Benefits: holiday bonus, birthday gift, team building, health care examination, big annual year-end party every year, sport activities, ...
- Dynamic and comfortable working environment

Please send resume and cover letter to explaining why you're a good match for this position.